Frequently Asked Questions

Every transaction—whether it is a contribution or a loan repayment—is recorded in the "Recent Transactions" list on your dashboard, providing full transparency on your financial history.

If a loan repayment is missed, a daily penalty of 0.15% of the overdue amount is applied. Your account status will reflect this until the payment is settled via the "Repay Loan" button.

Repayments are structured as Weekly Payments to ensure they remain manageable. You can monitor your specific due dates and "Amount Due" under the Loan Balance section of your dashboard.

Your savings balance is the primary driver of your credit limit. Your dashboard features a "Loan Eligibility Progress" bar that tracks your current savings against the amount required to unlock loan requests.

Members have access to a real-time dashboard where they can track savings, monitor loan balances, and view projected dividends with full transparency.

Yes, we maintain insurance coverage for our core assets and have indemnity structures in place to protect member capital against unforeseen institutional risks.

We employ bank-grade encryption for all digital transactions and maintain a robust reserve fund. Additionally, our investment activities are overseen by a board of trustees and audited by independent professionals.

Most micro-loans are secured by your existing savings and the guarantees of other members (social collateral). Larger business loans may require physical assets or verified business cash flow statements.

Our rates are significantly lower than traditional commercial banks because we operate as a non-profit-maximizing entity. Current rates vary between 5% and 12% per annum depending on the loan type.

New members are typically eligible for credit facilities after 3 to 6 months of consistent monthly contributions. This waiting period helps us establish your creditworthiness within the community.

Savings are withdrawable funds you can access based on your plan. Share Capital represents your ownership stake in the cooperative; it is non-withdrawable but can be sold or transferred to another member.

To remain an active member and qualify for dividends, we recommend a minimum monthly contribution. However, we offer flexible plans that allow you to adjust your savings based on your financial capacity.

Returns are generated from our diversified portfolio, including real estate, SME lending, and fixed-income assets. Dividends are typically distributed annually based on the cooperative’s surplus and your total shareholding.

Yes. Members can withdraw their membership by submitting a formal request. Please note that certain notice periods apply for the withdrawal of share capital to maintain the cooperative's liquidity.

Simply sign up via our portal, complete the KYC (Know Your Customer) verification, and pay the one-time membership registration fee. Once approved, you gain full access to our credit and investment features.

Membership is open to entrepreneurs, professionals, and individuals seeking collective financial growth. Applicants must be at least 18 years old and provide valid identification during the onboarding process.